Terms of Service

These Terms of Service govern your access to and use of Opptics' website, web application, browser extension, and related services (collectively, the “Service”). By creating an account, accepting an invitation, or using the Service, you agree to these terms. If you use the Service for an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

You must be at least 18 years old and able to enter into a binding contract. You must provide accurate account information, keep credentials confidential, and promptly tell us about suspected unauthorized access. You are responsible for activity under your account and for ensuring that your authorized users follow these terms.

Opptics provides tools for teams to create in-product Guides, attach contextual team knowledge, measure learning and readiness, and use related AI-assisted features. We may improve, change, suspend, or discontinue features. During a pilot, alpha, beta, trial, or preview, features may be incomplete, change without notice, or experience interruptions.

Your order form, pilot agreement, or other written agreement with us may include additional commercial terms. If it conflicts with these terms, the signed written agreement controls for that conflict.

You retain ownership of information, files, recordings, transcripts, links, mappings, and other material submitted to the Service (“Customer Content”). You grant Opptics a limited, worldwide license to host, copy, process, transmit, display, and create technical modifications of Customer Content only as needed to provide, secure, support, and improve the Service.

You represent that you have all rights and permissions needed to submit Customer Content and to authorize our processing of it. This includes any notices or consents required before uploading personal information, confidential material, call transcripts, or recordings. Do not submit regulated health, payment-card, government-identification, or similarly sensitive data unless we have expressly agreed in writing to support it.

Some features use machine learning to analyze content or generate suggestions, guides, transcripts, evaluations, or other output. Output may be inaccurate, incomplete, or unsuitable for your circumstances. You are responsible for reviewing output before relying on, publishing, or sharing it. Opptics does not provide legal, financial, employment, or other professional advice.

You may not use the Service to:

• break the law, violate another person's rights, or facilitate harm;
• upload malware or interfere with the Service or another customer;
• probe, scan, or test vulnerabilities without our written permission;
• bypass access controls, usage limits, or approved-domain settings;
• access accounts or data without authorization;
• reverse engineer the Service except where law expressly permits it;
• resell or provide the Service to third parties unless we agree in writing; or
• use the Service or its output to build or train a competing model or service.

The Opptics browser extension is intended for use on websites and domains your organization is authorized to access and has approved for use with Opptics. You are responsible for configuring Approved Domains correctly and for complying with the terms and policies of any third-party website used with the extension.

The Service may connect to or link to third-party products. Your use of a third-party product is governed by its own terms and privacy practices. We are not responsible for third-party products and do not guarantee that an integration will remain available or unchanged.

If you purchase a paid plan, you agree to pay the fees and applicable taxes described in the order or checkout flow. Unless the applicable order says otherwise, fees are non-refundable except where required by law. We will provide advance notice of pricing changes that apply to a renewal.

Opptics and its licensors own the Service, including its software, design, and branding. These terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active. If you provide feedback, you allow us to use it without restriction or compensation, but we will not identify you publicly without permission.

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these terms, create a security or legal risk, fail to pay applicable fees, or if needed to protect the Service or other users. Where practical, we will give notice and an opportunity to resolve the issue. After termination, your right to use the Service ends. Provisions that by their nature should survive will remain in effect.

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” Opptics disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service or AI-generated output will be uninterrupted, error-free, or meet every requirement. Nothing in these terms limits a warranty or right that cannot legally be excluded.

To the maximum extent permitted by law, Opptics will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data. Opptics' total liability arising out of or relating to the Service will not exceed the amount you paid Opptics for the Service during the 12 months before the event giving rise to the claim, or $100 if you used the Service for free. These limits apply even if a remedy fails of its essential purpose, but do not apply where prohibited by law.

You may not assign these terms without our consent. We may assign them as part of a merger, reorganization, or sale of the relevant business. If any provision is unenforceable, the remaining provisions continue in effect. A delay in enforcement is not a waiver. These terms and any applicable written order are the entire agreement about the Service.

Applicable law governs these terms without regard to conflict-of-law rules. Before filing a formal claim, you and Opptics agree to try to resolve the dispute informally for 30 days after written notice. Nothing here prevents either party from seeking urgent injunctive relief or using a small-claims process where available.

We may update these terms as the Service evolves. If a change materially reduces your rights, we will provide reasonable notice through the Service or by email. Continued use after the updated terms take effect means you accept them. Questions or legal notices may be sent to privacy@opptics.team. Privacy questions are covered by our Privacy Policy.