Fifteen minutes, in your product
Arm the extension, click the moments you’d actually show, and write why each one is there. No slide template, no video editing, no course builder.
For Solutions Engineers
Say it once, properly
You are the bottleneck, and everyone knows it. Six reps ask you the same question about the same screen every quarter, and the good answer — the one with the caveat and the order to show things in — never survives past the Slack thread.
The tip is the point
“Pick the timeout failure, not the auth one.” That sentence is worth more than the whole feature description, and Opptics gives it a place to sit next to the click it applies to.
Questions become a queue
When a rep asks for clarification mid-guide, it lands in your maintenance queue with the moment attached. You answer once, fold it into the guide, and it stops being a question.
When the product moves, you hear about it first
Every moment is anchored to a real element. When engineering restructures a nav and a target stops resolving, the guide tells you which moments broke and which guides depend on them — before a rep hits it in front of a customer.
Two targets stopped resolving after a nav change on Aug 6.
Throughput toggle
.sms-throughputBrokenCarrier limits table
table#limitsBrokenKPI row
data-kpiHealthy